Shipping & Returns
Returns & Replacements
Due to the nature of our products, all sales are final.
However, we offer refunds if:
- Replacement is unavailable
- Shipping carrier confirms loss
Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with photos and your order number, and we will gladly replace it at no cost to you.
To request a replacement: Email us at contact@highpromisehaircare.com with your order number and photos of any damage.
Shipping Information
Orders are processed within 1-2 business days and shipped via USPS or UPS.
Standard Shipping
5-7 business days
Free on orders $35+
Expedited Shipping
2-3 business days
$12.99
You will receive a tracking number via email once your order ships. Please allow 24-48 hours for tracking information to update.