Shipping & Returns
Free Shipping on Orders $35+
Standard delivery, no code needed.
How Your Order Gets to You
Order Placed
Confirmation email sent
Processing
1-2 business days
Shipped
Tracking email sent
Delivered
5-9 business days
Shipping Options
Orders are processed within 1-2 business days and shipped via USPS or UPS.
Standard Shipping
5-9 business days
Free on orders $35+
$5.99 for orders under $35
Expedited Shipping
2-3 business days
$12.99
You will receive a tracking number via email once your order ships. Please allow 24-48 hours for tracking information to update.
Returns & Replacements
Due to the nature of our products, all sales are final.
However, we offer refunds if:
- Replacement is unavailable
- Shipping carrier confirms loss
Damaged or Lost Orders
Contact us within 7 days of delivery with photos and your order number. We will replace it at no cost.
To request a replacement: Email contact@highpromisehaircare.com with your order number and photos of any damage.